Terms & Conditions


This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website (www.theflooringstation.co.uk (our site)) to you.

Please read these terms and conditions carefully before ordering any goods from our site, once you tick the terms and conditions box on the checkout screens you are deemed to have accepted these terms and conditions. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.


1. About The Flooring Station

www.theflooringstation.co.uk and any derivative thereof is a site operated by The Flooring Station Limited trading as www.theflooringstation.co.uk (we).  We are registered in England and Wales under company number 8037997 and VAT number 135 7001 43.


2. Eligibility to Purchase Product

 a. All products on the website are available for sale to residents of United Kingdom only.  We do not accept orders from or deliver products to individuals outside of this territory.

 b. In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.

 c. By placing an order through our site, you confirm and acknowledge that:

 i. You are legally capable of entering into binding contracts; and

 ii. You are at least 18 years old;

 iii. You are resident in the United Kingdom; and

 iv. You are accessing our site from that country.


3. Pricing

 a. All prices are quoted in UK Pounds Sterling exclusive of VAT at the prevailing rate and goods are sold under English law.

 b. The price of any products will be as quoted on our site from time to time and included on your Order Confirmation, except in cases of obvious error.

 c. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

 d. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where a product’s correct price is less than our stated price we will charge the lower amount when dispatching the Goods to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

 e. The Flooring Station Limited will match the Price of any like-for-like Goods that you find for sale elsewhere on-line. Please email us with details of the Goods, including where possible any unique reference number, the date on which you saw the Goods advertised for sale and the website address of the seller of the Goods. Please note we reserve the right to refuse any price match where full information is not provided or cannot be substantiated.

 f. Payment for all Goods can be by credit or debit card. We accept payment with Visa, Delta, Mastercard & Switch. Where payment is made by way of credit or debit card, we will take payment from the relevant account at the point of order. We will not despatch your order until we have received payment in full.


4. Delivery

 a. Delivery of all goods is subject to terms set out in our Delivery Policy.

 b. All goods are shipped by a professional distribution company.

 c. Unless otherwise stated please allow 28 days for delivery.  All lead times for delivery are estimates only. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery.  Whilst we make every effort to deliver goods within the estimated timescales, on occasion delays are unavoidable due to unforeseen factors.

 d. We shall be under no liability for any delay or failure to deliver the goods within the estimated timescale.  We recommend that you make arrangements for trades people to carry out any required work on your behalf only after you have received the goods

 e. If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligations to you.


5. Product Availability

 a. We make every effort to offer only products, sizes and colours that are available and in stock with our suppliers.  If a size or colour, or type of product is not available, we will notify you on receipt of your order and will reimburse your payment if you chose to cancel the order.

 b. Any products made to measure from information / measurements provided by the customer are non-returnable.


6. How the Contract is Formed

 a. Your order constitutes an offer to us to buy a product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the products have been requested (the Order Confirmation).  The contract between us (Contract) will only be formed when we send you the Order Confirmation.  If you do not receive the Order Confirmation within 5 days please contact us to ensure that your order has been received.

 b. The Contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation.  We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.


7. Returns & Exchanges

 a. Full details can be found in our Returns Policy.


8. Risk and Title

 a. You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods).  We will not be responsible for any damage caused from incorrect storage.

 b. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.


9. Fraud

In order to protect against fraud we are only able to ship items to the billing address.  We do check the address you give on your order before shipment.


10. Our right to vary these terms and conditions

 a. These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

 b. We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

 c. You will be subject to the policies and terms of sale in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).


11. General

 a. If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall remain in force.

 b. All contracts formed, sales made and legal disputes arising through the use of this website shall be governed by English law.  The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.

 c. These terms can conditions shall apply to all internet sales made by The Flooring Station Limited and by placing an order with us you are accepting these terms and conditions.



If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau. About Us