Delivery Information

 

We deliver to mainland U.K. addresses with a charge of £29.95 (FREE on orders over £699 exc VAT), however a surcharge may be applied depending on postcode.

 

Delivery Schedule.

Our delivery service provides delivery within 2 - 3 working days where items are held in stock.

Larger flooring deliveries are made using commercial pallet carriers, smaller ones by parcel couriers.

All orders are made to “Kerbside”. This means that the goods will be unloaded at the nearest point of access to the delivery address for the delivery vehicle. Pallet deliveries are generally made on vehicles with a tail lift; pallets are lowered down and wheeled to the nearest accessible point. Please note that drivers do not come inside your house or apartment building.

 

It is assumed that the delivery address will be accessible by lorry. If this is likely to be a problem i.e. the road is subject to vehicle weight or width restrictions, please inform us at the time of order and we will attempt to deliver on a smaller vehicle.

 

Deliveries are made on your preferred delivery date and is an all day delivery time between 9am - 5.30pm. If your order is not stocked or unavailable for immediate despatch, you will be unable to choose a specific delivery date.

 

Please inspect your goods immediately on delivery; no claims with regard to damaged items can be made after our courier has left the delivery address, unless signed for as damaged on delivery.

 

No liability can be accepted for costs caused by late deliveries or for any other reason, therefore we advise against booking tradesman for installation until the goods have been received.